Looking for help?
Find answers to your questions
- My humidifier is MISSING the dual directional mist nozzle and/or the remote control
- I only received a single directional mist nozzle, can you send me a dual directional mist nozzle?
- My humidifier is missing the brush, can you send it to me?
- My humidifier’s humidity reading is not changing, what can I do?
- The waterless indicator light is on, what does that mean?
- My humidifier unit turns on but the mist does not come out. What should I do?
- I have white dust accumulating, is my humidifier defective?
- I have white powder build-up on the humidifier unit, how can I clean it?
- Are your humidifiers BPA free?
- How do I clean my humidifier?
- My unit is leaking, what can I do?
- The spring in my tank cap is broken and water leaks into the base. What should I do?
- My humidifier unit is making “gurgling” sounds. Is this normal?
- For my model MH-801B humidifier, can I just fill one tank?
- What happens when one tank is empty with my MH-801B?
- How often do I need to replace my humidifier’s permanent ceramic filter?
- What is the warranty & return policy?
I have white powder build-up on the humidifier unit, how can I clean it?
The white powder build-up you see in/on your humidifier is the result of minerals in your tap water, otherwise known as hard water. Clean the nebulizer and water sensor with a soft cloth and a small amount of undiluted white vinegar. If necessary, mix a solution of 50% white vinegar and 50% water and fill the base with enough solution to cover the nebulizer. Allow it to soak for an hour and then use a cotton swab to gently loosen buildup on the nebulizer. Rinse the base with clean water and wipe with a soft cloth. To keep it from building up, please use distilled water in your humidifier.
Updated on 18 Aug 2023