In order for your unit to work properly, the water from the tank must flow into the base where the water sensor is located. This is normal and necessary for the unit to produce mist. If your unit is leaking where the base meets the tank, please remove the filter, then reattach it making sure it is straight.
If it is leaking from the bottom and you are under warranty, please contact our office at (877) 959-1234, Mon-Fri from 8:30am to 5:00pm, Eastern Standard Time.
Updated on 18 Aug 2023
